Vacancy details

Helpdesk Administrator

Salary range: £19k - £22k Categories: Administration, Customer Service Employment term: Permanent Location: Bristol Vacancy Status: Vacancy Open Posted on: May 3rd, 2019 Apply now

Job Type: Permanent 
Salary: 18 – 22k depending on experience
Hours: 8am – 5pm, 40 per week
Location: Bedminster

Facilities Management

Our lovely client, based in Bedminster is looking for a Helpdesk Administrator to join their small, friendly team on a permanent basis, starting as soon as possible.

If you are a solid administrator, preferably with Facilities Management industry experience, sound knowledge of Microsoft Office and an excellent telephone manner this may be the job for you! You will be providing a professional helpdesk service, receiving calls and contacting contractors to arrange site visits as well as general administration duties.

The Role

  • To provide a professional FM helpdesk service
  • To receive calls and enter the details onto a CLIK system to enable the works to be completed
  • Contact relevant subcontractor and co-ordinate site visits
  • To support the planned maintenance programme by generating jobs and updating the system when work is complete
  • Raise Purchase Orders and other ad-hoc administration support to the department
  • To raise quotes generated from planned maintenance to send to clients
  • Working hours are 40 per week 8am-5pm Mon – Fri

The Person

  • Your must have experience of providing excellent customer service
  • Excellent communication skills both oral and written
  • Able to work as part of a team and autonomously
  • Must have good IT skills
  • Well organised and able to prioritise workload
  • Good time keeping and reliable
  • Able to work under pressure

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