French Speaking Customer Advisor (J8797) – Central Bristol – Permanent – up to £18k p/a

Job Details

Posted on July 17, 2017

Salary Range: £17k - £20k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Filled

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French Speaking Customer Advisor (J8797) – Central Bristol – Permanent – up to £18k p/a

Our creative and innovative client is seeking a French speaking Customer service Advisor to join their award winning team!  The role requires fluent linguistic skills and without this applicants will not be considered.  This is an excellent opportunity to work with a reputable and dynamic brand within an organisation that is expanding rapidly!

 This position will take responsibility for all consumers/custom services for the brand, helping to ensure that our customer service standards are second to none.

Key Accountabilities

  • Co-ordinate with our Customer Service help desk to insure seamless customer support.
  • Monitor process and improve where necessary.
  • Provide effective communication between internal and external contacts to maximise consumer satisfaction.
  • Monitor KPIs and report on B2C sales progress.
  • Excellent awareness of customer service charter and t&c’s.
  • Monitor and report customer service activity. Present monthly results and actions to wider team.
  • Become a product and brand expert.
  • Co-ordinate with marketing / digital team to understand any current or future offers and promotions.
  • Co-ordinate with operations team to monitor stock movements and understand the impact this will have on the consumers.
  • Use internal systems to keep information updated.
  • Support other departments, such as marketing or Sales when necessary.

This role requires previous and proven customer service experience.  This is a fast paced and busy organisation where solid communication and customer service skills are imperative to the role.  The brand is widely recognised and therefore their image and service level are held in high regard.

Hours: 37.5 per hour