Customer Accounts Coordinator
Clevedon, Bristol
£23,000 – £25,000
This is a great opportunity for someone with excellent customer service and admin skills to join a well-established company providing a unique service globally and in an interesting business sector.
Role Overview
You will be working with the Business and Communications Manager looking after existing accounts and developing new business clients.
Main responsibilities:
- Provide effective admin support.
- Develop and maintain relations with customers by providing a high-quality service.
- Support the research, generation and nurturing of new prospects using a variety of communication channels.
- Maintain accurate activity information in the CRM application.
- Efficiently and effectively respond to inbound enquiries and follow up on existing customer enquiries.
- Maintain an updated competitor activity spreadsheet.
- Attend some relevant events to raise awareness of the product and service.
- Help to identify and create relevant content such as case studies, blogs and articles for new and existing clients working closely with the Digital Marketing Executive.
Skills and experience required:
·Excellent verbal and written communications skills.
·A dynamic, proactive approach to working with potential and existing B2B customers
·Resilient and resourceful with a can-do attitude
·Experience working with a CRM. (Desirable)
·The ability to quickly build a strong rapport with potential customers.
·A well-organised approach to managing workload, being able to prioritise effectively and demonstrating strong time-management skills.
·To be passionate about sales and service.
·To be a team player
·Confident using Microsoft Office, Word, Outook and Excel.
