Vacancy details

Claims Handler Paralegal

Salary range: £18k - £25k Categories: Legal Employment term: Permanent Location: Bristol Vacancy Status: Vacancy Filled Posted on: October 4th, 2018 Applications are now closed for this vacancy

Claims Handler



An opportunity to join a growing team that handles claims made against professionals on an outsourced basis. The team handles claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. This includes running a caseload which requires you to review and investigate cover, assist insured professionals respond to claims and report to Insurers where necessary.

The team provides significant value to the wider law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm’s insurance business and future strategy.

The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant PI work, by obtaining new business and contracts, whilst also consolidating and strengthening the relationships with our existing clients.

Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.

Key responsibilities

Day to day duties likely to include:

Review insurance policy terms, identify, investigate and report potential issues to insurers.
Assist Insured’s to respond appropriately to complaints and claims, investigating externally where appropriate and consider at an early stage the merits and value of claims.
Negotiate settlement of claims within the delegated authority. Working efficiently, commercially and equitably in line with delegated authority.
Understand the internal SLA’s and KPI’s of the team and ensure adherence to these standards.
Understand Insurer requirements and comply with Insurer SLA’s and KPI’s.
Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution.
Responsible for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for their caseload.
Supporting monthly and ad hoc reporting to Insurer clients.
Provide excellent customer service at all times, contributing to being a market leading claims function.
Ensure a consistent approach to client claims and implementing Insurers’ reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
Identify trends and escalate risk information to the Head of Claims and insurers where appropriate, to help manage the profitability of the work portfolio.
Seek continuous self-development and keep up to date with changes in the profession, ensuring you are able to provide market leading solutions.
Build and maintain effective working relationships with intermediaries, customers and suppliers to ensure defined service levels are met and exceeded.
Ensure that quality assurance standards are achieved and procedures followed to agreed standard.
This role will be based in Bristol, and travel to the London office, may be required from time to time.

Position requirements


Law degree or working towards ACII, CILEx or equivalent legal qualification; alternatively significant experience in claims with technical knowledge and expertise.
Excellent communication skills, both orally and in writing, and an understanding of how to provide excellent customer service
Strong decision making skills
Ability to plan and organise
Customer focussed and target driven
Comprehensive understanding of relevant legislative and legal framework
Hardworking, enthusiastic and motivated
Ability to adapt to shifting priorities and adapt plans accordingly, consistently producing high quality work even when under tight timescales
Organised and efficient, able to work on own initiative and as part of a team
Ability to deal with difficult or demanding situations and clients
Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system.

LLB Law, GDL, ACII, CILEx or equivalent legal qualifications
Comprehensive technical claims knowledge and experience
A good working knowledge of law firm operations and pressures; understanding the need for efficient, timely, cost-effective support
Comprehensive understanding of relevant legislative and legal framework
Demonstrable experience of relationship management (internal and external)

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