All vacancies

Investment Helpdesk Consultant (J8762) – Central Bristol – permanent – £21,400 + overtime

Investment Helpdesk Consultant (J8762) – Central Bristol – permanent – £21,400 + overtime

Our client is looking for experienced customer service individuals to join their growing team.  With an above market rate salary and awesome benefits package, this is a fantastic opportunity for applicants wanting progression.

The role is based within a fast paced and energetic environment, part of a vibrant team and growing organisation.  There are NO sales involved in this position; all calls are inbound and new or existing clients.  Applicants must have exceptional customer service skills.

Responsibilities of the role:

  • Answer inbound calls
  • Explain complex rules in plain English
  • Reply to client letters and emails
  • Meet clients face-to-face
  • Liaise with third parties on clients’ behalf
  • Ensure clients are treated fairly, in accordance with regulatory guidelines
  • Refer any instances of client dissatisfaction or suspicion of money-laundering appropriately
  • Preserve our reputation for excellence built up within the industry

Hours: 40 hours per week (8 hour shift patterns between 8am and 7pm Monday – Friday, and 9:30am – 12:30pm one in three Saturdays (paid at time and a half)

Salary Range: £21k - £25k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

Temporary Executive Assistant to Managing Director – Central Bristol – JT8808 – up to £35K

Temporary Executive Assistant to Managing Director – Central Bristol – JT8808

up to £35K

We are delighted to be recruiting for our prestigious client who is looking for a highly experienced Executive Assistant/PA to be their right hand person.  You will be communicating with clients at a very high level within the Arts, Heritage and Culture sector.

You will be acting as the main point of contact for the business dealing with all areas of PA and administration supporting the Managing Director.

Excellent secretarial, diary management and administration skills are a given.  You will need to be a self-starter and have the ability to build relationships and handle confidential and sensitive information.  The successful candidate will have a smart appearance with excellent presentation and IT skills.  You will need to be able to work independently using your initiative and anticipating issues which may arise.

This is a great opportunity for a top level EA/PA to be involved in every aspect of a highly reputable business providing operational support in an interesting and varied role.

Salary Range: £30k +

Job Sector: PA/Secretary

Employment Term: Temporary

Location: Bristol

Vacancy Status: Vacancy Open

Pensions Helpdesk Consultant (J8806) – Permanent – Central Bristol – £22,369 per annum + overtime

Pensions Helpdesk Consultant (J8806) – Permanent – Central Bristol – £22,369 per annum + overtime

Our centrally located client is seeking an experienced customer focused individuals to join their Pensions Department.  These are permanent positions within a progressive organisation that invest in your development.

You will primarily be responsible for providing information and assistance to clients. When under pressure it is essential to provide a polite and professional approach at all times.

The person most suited to this role will be looking for a challenge and happy to work in a lively environment where client service is paramount. In return for your hard work they will provide the opportunity for personal development, progression within the helpdesk and the prospect of obtaining recognised industry qualifications.

KEY DUTIES AND RESPONSIBILITIES:

  • Answer inbound calls
  • Translate complexity to simplicity
  • Reply to client letters and emails
  • Maintain a professional approach
  • Liaise with third parties on clients behalf
  • Ensure clients are treated fairly, in accordance with regulatory guidelines
  • Refer any instances of client dissatisfaction or suspicion of money-laundering appropriately
  • Enhance reputation for excellence within the industry
  • Proactively look for ways to improve the quality and profitability of the products and services offered

THE HOURS:

  • The hours are 40 hours per week, 8 hour shifts between 8am and 8pm, Monday – Friday.
  • You will also be expected to work 1 Saturday per month, 9.30am – 12.30pm.

Salary Range: £21k - £25k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

Client Support Agent (J8807) – Permanent – Central Bristol – £19,500 per annum + overtime

Client Support Agent (J8807) – Permanent – Central Bristol – £19,500 per annum + overtime

Our client is seeking an experience customer service individual to join their client support team. This is primarily a telephone based role, assisting new and existing clients in making payments into their system, changing password information and general account administration.

As the first step on the client’s Helpdesk career path, the team assists with training new starters across all helpdesk functions, this provides proficient agents a fantastic chance broaden their role and acquire valuable mentoring expertise.

What you will need:

  • Experience of working within a helpdesk function
  • Ideally having worked within financial services previously
  • Basic computer literacy
  • Good communication skills
  • Good telephone manner
  • Good written and numeracy skills
  • Excellent attention to detail
  • Good organisational skills
  • Ability to perform under pressure
  • Ability to multi-task
  • Client satisfaction orientated

Hours:

40 hours per week, shifts between 8.00am and 8.00pm.

1 in 3 Saturdays, 9.30am – 12.30pm

Salary Range: £17k - £20k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

Reservations/Admin Assistant (JC8798) – Central Bristol – 12 FTC – £16,500

Reservations/Admin Assistant (JC8798) – Central Bristol – 12 FTC – £16,500

Our client’s Bristol Office, has an opportunity for a full-time administrative assistant to work within the Real Estate team providing administrative support to the team on a daily basis.

Candidates must be organised, able to prioritise work and have the ability to work under pressure with little supervision. Excellent IT skills are essential as is a strong attention to detail. The role will suit somebody who is looking to start out in the legal field with a keen interest in progressing over a period of time.

Experience within a legal/property environment is desirable but not essential.

Key Role Responsibilities

  • Dealing with all plot sale reservations received from developer clients.
  • Ensuring that plot sale reservation forms are processed quickly and efficiently through the case management system.
  • Responsible for initial letters sending out sale contracts and accompanying documentation
  • Liaising with sales consultants of developer clients regarding the receipt/content of reservation forms
  • Dealing with enquiries from developer client, buyers’ solicitors and colleagues regarding reservations
  • Ensuring that standard documentation is kept up to date.
  • Providing administration support for the plot sales team according to operational demands.

Key Skills

  • Excellent IT skills (Microsoft word, Excel, Outlook)
  • Good time management and diary management
  • Excellent Team Player with the flexibility to work on a wide range of tasks supporting the wider Plots team.
  • Essential to be organised and be able to prioritise work
  • Essential to have excellent written and verbal communication skills
  • Ability to work under pressure with little supervision
  • Ability to pay close attention to detail

Salary Range: £17k - £20k

Job Sector: Administration

Employment Term: Contract

Location: Bristol

Vacancy Status: Vacancy Open

Claims Handler – Permanent – Bristol – £18K – £22K – J8801

Claims Handler – Permanent – Bristol – £18K – £22K – J8801

Our client, a global legal firm in Central Bristol is recruiting in their Claims Handling team which handles professional indemnity schemes on behalf of leading insurers, acting under delegated authority levels.

The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant PI work, by obtaining new business and contracts, whilst also consolidating and strengthening the relationships with our existing clients.

Working with the team leader, you will be responsible for building and shaping the team it for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.

Day to day work duties:

Management of a caseload of professional indemnity claims handling matters within schemes managed by the team

Accurately inputting and updating MI

Mentoring of junior members of staff, including Legal Apprentices and/or Administration Assistants

Attending review meetings, with insurers, brokers and larger insured clients

Assisting the Legal Apprentices and/or Administration Assistants with certain administrative functions when required, including setting up new matters and dealing with invoices.

Contributing to the development of the team by:

Delivering high quality and timely output to clients, ensuring high levels of customer service and alignment with agreed working practices

Working to develop an environment of constant improvement: enthusiastically sharing with and helping others; and taking responsibility for aspects of team development

Capturing and collating required MI in accordance with agreed practice – for performance management, client reporting, SLAs, pricing and other purposes

Demonstrating the values and behaviours that build up the team and keep it client-focused

There may be opportunities for the right person to develop their career by taking responsibilities such as: Leading on case management, software usage; Developing key client relationships; Ownership and improvement of core team processes; Client and internal reporting etc.

Required:

Law degree, LPC or CILEx Level 3

Previous experience working within an insurance company or a law firm

Knowledge of civil litigation

A good working knowledge of law firm operations and pressures; understanding the need for efficient, timely, cost-effective support

Confident, with strong written and verbal communication skills

Hardworking, enthusiastic and motivated

Commercially aware, with an understanding of the concepts of efficiency

Ability to consider, analyse and advise upon large amounts of documents and material in a short space of time

Organised and efficient

Ability to deal with difficult or demanding situations and clients

Confident with MS Office

Desirable:

Experience of case management systems

Experience within the field of professional indemnity claims

Litigation experience

Perks:

Our client will offer you a flexible benefits package of your choice, so you can pick to suit your needs! Here are just a few of the perks available:

Car Parking

Childcare vouchers

Holiday flex

Dental/Medical insurance

Even massages are on offer!

Salary Range: £17k - £20k

Job Sector: Legal

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open