Office manager

Property Manager – Bristol – up to £23,000 (+20% Bonus) – (J6919)

Posted on July 15, 2014

Our client, a Student Property Management company are seeking a Property Manager to join the team and help deliver an outstanding student experience.

Purpose

Through strong leadership, drive a high quality customer service, sales, maintenance and housekeeping provision across the property, ensuring the safety and welfare of the students.

Main Accountabilities

  • Ensure the property is compliant with audit and legal Health & Safety requirements.
  • Overall accountability for property performance against KPIs, including;
  • Sales
  • Debt
  • Customer satisfaction
  • Safety Audits
  • Financial (Net Operating Income and Cost per Bed)
  • Accountable for customer service, complaint handling (including complaints and flat disputes)
  • Plan and manage property budget and profit and loss reporting.
  • Ensure the property is adequately and appropriately resourced and managed to ensure a high performing and positive team.

Main Responsibilities

  • Manage and deliver sales across the property, to the required standards including summer sales, lead generation, marketing, relationships with Universities and other third parties.
  • Build and manage community relationships e.g. neighbours, local communities, emergency services and local authorities.
  • Support the delivery of a Health & Safety.
  • Foster effective working relationships with key University stakeholders.
  • Manage and develop capability across the city team, raising performance through coaching, feedback and addressing underperformance
  • Implement and manage performance improvements and customer satisfaction
  • Ensure that Health and Safety legislation and Prime policy and procedure are adhered to at all times

Principal Tasks

  • Review property on a regular basis, ensuring both building and staff remain safe, reviewing hazards and risks, ensuring audits have been completed and safe working practices are in place.
  • Manage escalated customer-related issues and provide key emergency support, role modelling outstanding customer service to the team.
  • Manage the Check in, Check out and room turnaround process
  • Develop the management capability of direct reports, role modelling all people processes.
  • Lead direct reports in the management and planning of resource levels to ensure appropriate staff are available to meet demands. This will include recruitment, development and succession planning.
  • Hold regular meetings with direct reports to include as a minimum: monthly 1-to-1s, annual objective setting and bi-annual review.
  • Work collaboratively with the wider property management team, sharing best practice to drive KPI performance.
  • Take part in the on call rota, taking ownership of resolving any incidents that occur whilst on call and offering flexibility in working hours as required.
  • Maintain all relevant KPI reporting.

Salary Range:£21k - £25k

Job Sector:Office Manager

Employment Term:Permanent

Location:Bristol

Vacancy Status:Vacancy Open

Business Relationship Manager – £35,000 – Somerset – J6818

Posted on June 2, 2014

Our client, an industry leading manufacturer of a niche product are seeking a skilled and experienced Business Relationship Manager to join the company.

 

You will be expected to maintain and increase UK sales of products by effective management of distribution networks and direct to end users.

 

Responsibilities:

 

  • Managing a group of competitive distributors, providing guidance/incentives/market intelligence to help them maximise sales.
  • Developing and maintaining relationships with existing customers in person and via telephone calls and emails, gaining a clear understanding of customers’ businesses and requirements
  • Monthly monitoring of sales against forecast. Chasing up sales which have not arrived to ensure sales targets are met.
  • Negotiating stock orders with UK distributors to maximise sales within agreed limits.
  • Coordinating promotions with the Marketing Manager, distributors and website/direct customers.
  • Managing a group of competitive distributors, providing guidance/incentives/market intelligence to help them maximise sales.
  • Assessing small and new distributors for growth potential and supporting them where this potential is identified.
  • Agreeing sales forecasts with the M.D, creating strategies for generating these sales and implementing the plan.
  • Disseminating information about changes to products, pricing, terms, etc.
  • Ensuring distributors are supplied with promotional materials.
  • Compiling feedback from distributors on new product ideas to help establish demand and meet their detailed needs. Regular, scheduled face-to-face review meetings with key and potential distributors with a detailed report of each meeting copied to the customer and MD covering the points above
  • Keeping distributors advised of the status of their orders – delivery dates etc.
  • Carrying out product training of new distributors’ staff.
  • Launching new products and promotions to the appropriate distribution network.
  • Answering customer/prospect queries about product, price, discount, delivery, etc
  • Communicating clearly and efficiently with sales admin staff.
  • Liaising with the factory and Dispatch Dept regarding product availability and delivery.
  • Passing on information internally about customers and market by using the CRM system.
  • Assisting with and attending occasional marketing events such as exhibitions, shows and distributor “events”.
  • Liaising with the Accounts Dept regarding credit limits and payment.
  • Analysis and feedback of market information and competitor information.
  • Compiling sales statistics about U.K. distributors and generation of detailed sales forecasts by product for the UK.
  • Attending and contributing at Sales and Management Meetings.

 

Salary Range:£30k +

Job Sector:Office Manager

Employment Term:Permanent

Location:Somerset

Vacancy Status:Vacancy Filled

PA/Office Manager – Mornings – Bristol – J6738 – £10.25 per hour

Posted on April 22, 2014

An experienced PA/Office Manager is required for a successful small business in Bristol. Initially this post will be offered on a six month contract, with a view to becoming permanent. 4.5 hours per day, Monday to Friday with expansion this could rise to 6 hours per day.

A professional services organisation that requires experience at a senior level in a variety of tasks as the main duties include:

Full PA support including diary management for the MD

Implementing and managing new office processes and procedures

Building and maintaining a computerised client database – experience of MS Access is required

Liaising with clients and prospective clients regarding any stage of the pre sales/sales/after sales cycle

Marketing activities for the business

Overseeing an upgrade of the website followed by ongoing maintenance of the website & social media presence

Production of top class documents including: correspondence templates, reports, presentations and bids – advanced level Word, Excel & PowerPoint required.

Facilities management

An excellent opportunity for a flexible, creative PA to be involved in the growth of this exciting firm.

Salary Range:£10 per hour +

Job Sector:PA/Secretary

Employment Term:Contract

Location:Bristol

Vacancy Status:Vacancy Filled

Operations and Office Team Manager – Permanent – Central Bristol – £30,000

Posted on April 16, 2014

Our Client, an exciting and growing business is growing and is seeking a proactive and well organised, positive individual who wants to work at the heart of their team.

This pivotal role involves the creative and efficient management of the offices and the Operations team.

You will organise and oversee general office maintenance and the juggling of constant demands on the Operations team whilst ensuring that all tasks are seen through to resolution. They love their offices and other company sites and you will be the person responsible for making and keeping them beautiful and running smoothly.

Previous experience of office and people management is crucial as is a full driving licence, Health and Safety training and effective communication and interpersonal skills.

You will be a key holder and will hold a business ‘phone for use on company business and for call outs, and this should be taken into consideration when applying for this role.

 

 

Salary Range:£26k - £30k

Job Sector:Office Manager

Employment Term:Permanent

Location:Bristol

Vacancy Status:Vacancy Filled

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