Customer Service

Investment Helpdesk Consultant (J8762) – Central Bristol – permanent – £21,400 + overtime

Investment Helpdesk Consultant (J8762) – Central Bristol – permanent – £21,400 + overtime

Our client is looking for experienced customer service individuals to join their growing team.  With an above market rate salary and awesome benefits package, this is a fantastic opportunity for applicants wanting progression.

The role is based within a fast paced and energetic environment, part of a vibrant team and growing organisation.  There are NO sales involved in this position; all calls are inbound and new or existing clients.  Applicants must have exceptional customer service skills.

Responsibilities of the role:

  • Answer inbound calls
  • Explain complex rules in plain English
  • Reply to client letters and emails
  • Meet clients face-to-face
  • Liaise with third parties on clients’ behalf
  • Ensure clients are treated fairly, in accordance with regulatory guidelines
  • Refer any instances of client dissatisfaction or suspicion of money-laundering appropriately
  • Preserve our reputation for excellence built up within the industry

Hours: 40 hours per week (8 hour shift patterns between 8am and 7pm Monday – Friday, and 9:30am – 12:30pm one in three Saturdays (paid at time and a half)

Salary Range: £21k - £25k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

Pensions Helpdesk Consultant (J8806) – Permanent – Central Bristol – £22,369 per annum + overtime

Pensions Helpdesk Consultant (J8806) – Permanent – Central Bristol – £22,369 per annum + overtime

Our centrally located client is seeking an experienced customer focused individuals to join their Pensions Department.  These are permanent positions within a progressive organisation that invest in your development.

You will primarily be responsible for providing information and assistance to clients. When under pressure it is essential to provide a polite and professional approach at all times.

The person most suited to this role will be looking for a challenge and happy to work in a lively environment where client service is paramount. In return for your hard work they will provide the opportunity for personal development, progression within the helpdesk and the prospect of obtaining recognised industry qualifications.

KEY DUTIES AND RESPONSIBILITIES:

  • Answer inbound calls
  • Translate complexity to simplicity
  • Reply to client letters and emails
  • Maintain a professional approach
  • Liaise with third parties on clients behalf
  • Ensure clients are treated fairly, in accordance with regulatory guidelines
  • Refer any instances of client dissatisfaction or suspicion of money-laundering appropriately
  • Enhance reputation for excellence within the industry
  • Proactively look for ways to improve the quality and profitability of the products and services offered

THE HOURS:

  • The hours are 40 hours per week, 8 hour shifts between 8am and 8pm, Monday – Friday.
  • You will also be expected to work 1 Saturday per month, 9.30am – 12.30pm.

Salary Range: £21k - £25k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

Client Support Agent (J8807) – Permanent – Central Bristol – £19,500 per annum + overtime

Client Support Agent (J8807) – Permanent – Central Bristol – £19,500 per annum + overtime

Our client is seeking an experience customer service individual to join their client support team. This is primarily a telephone based role, assisting new and existing clients in making payments into their system, changing password information and general account administration.

As the first step on the client’s Helpdesk career path, the team assists with training new starters across all helpdesk functions, this provides proficient agents a fantastic chance broaden their role and acquire valuable mentoring expertise.

What you will need:

  • Experience of working within a helpdesk function
  • Ideally having worked within financial services previously
  • Basic computer literacy
  • Good communication skills
  • Good telephone manner
  • Good written and numeracy skills
  • Excellent attention to detail
  • Good organisational skills
  • Ability to perform under pressure
  • Ability to multi-task
  • Client satisfaction orientated

Hours:

40 hours per week, shifts between 8.00am and 8.00pm.

1 in 3 Saturdays, 9.30am – 12.30pm

Salary Range: £17k - £20k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

French Speaking Customer Advisor (J8797) – Central Bristol – Permanent – up to £18k p/a

French Speaking Customer Advisor (J8797) – Central Bristol – Permanent – up to £18k p/a

Our creative and innovative client is seeking a French speaking Customer service Advisor to join their award winning team!  The role requires fluent linguistic skills and without this applicants will not be considered.  This is an excellent opportunity to work with a reputable and dynamic brand within an organisation that is expanding rapidly!

 This position will take responsibility for all consumers/custom services for the brand, helping to ensure that our customer service standards are second to none.

Key Accountabilities

  • Co-ordinate with our Customer Service help desk to insure seamless customer support.
  • Monitor process and improve where necessary.
  • Provide effective communication between internal and external contacts to maximise consumer satisfaction.
  • Monitor KPIs and report on B2C sales progress.
  • Excellent awareness of customer service charter and t&c’s.
  • Monitor and report customer service activity. Present monthly results and actions to wider team.
  • Become a product and brand expert.
  • Co-ordinate with marketing / digital team to understand any current or future offers and promotions.
  • Co-ordinate with operations team to monitor stock movements and understand the impact this will have on the consumers.
  • Use internal systems to keep information updated.
  • Support other departments, such as marketing or Sales when necessary.

This role requires previous and proven customer service experience.  This is a fast paced and busy organisation where solid communication and customer service skills are imperative to the role.  The brand is widely recognised and therefore their image and service level are held in high regard.

Hours: 37.5 per hour

Salary Range: £17k - £20k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Open

Business Administrator and Customer Service (German Speaking) (J8477) – Central Bristol – Permanent – £18,000 per annum

Business Administrator and Customer Service (German Speaking) (J8477) – Central Bristol – Permanent – £18,000 per annum

**Full or part time hour’s available (min for 20 hours per week)

Our client is looking for a fluent German speaker to become a product and customer service expert for their German market and the surrounding areas, supporting the sales and digital marketing teams to grow their market in the region.

Key Accountabilities

  • Become a brand and product expert.
  • Respond promptly to German customer service queries, investigate and resolve any issues when necessary.
  • Provide language support to the digital and marketing teams for overseas German website and Facebook development including proofreading, translation and advising on market-appropriate content.
  • Work closely with the operations team and distribution centres
  • Monitor and report on customer service activity and sales through data. Present monthly results and actions to the wider team.
  • Use the cloud based system and web system to keep information updated.
  • Support the wider customer service department when needed
  • Support the sales team where required in the process from sales orders to cash collection
  • Support 3 sales areas with all aspects of administration
  • Work with the accounts department on resolving any account issues quickly and efficiently.
  • Maintain customer records to a high standard, both electronically and in paper.
  • Prepare and post out spare parts, trade marketing samples and other ad hoc post.

Applicants must have experience within a similar position and be fluent in German. This is an administrative and customer service orientated requirement within a busy and growing team.

This is an opportunity to work for a reputable brand.

Salary Range: £17k - £20k

Job Sector: Customer Service

Employment Term: Permanent

Location: Bristol

Vacancy Status: Vacancy Filled

E-Services Executive (J8684) – South Bristol – Permanent & FTC roles – £18,852 per annum/£10 per hour

E-Services Executive (J8684) – South Bristol – Permanent & FTC roles – £18,852 per annum/£10 per hour

**Free Parking!**

Our South Bristol client is currently recruiting for online customer service executives to join their busy and growing team. This is a wonderful opportunity to join a large and dynamic organisation where client management and communication is key to their success. The role holders will be working within the organisation’s online team, looking after those clients which have online portals, managing their orders, queries and providing technical support.

We have permanent and fixed term contracts (6 months) available.  The fixed term contracts may have the possibility of becoming permanent also.

If you feel you have a passion for customer service and want to work for an organisation which supports development and internal progression, this is the role for you.

Responsibilities of the role:

  • To efficiently and effectively process online queries and orders
  • To deal with all levels of customers including high profile, high value or specialist accounts
  • To provide an informed, professional and appropriate response to internal and external enquires
  • To present a positive image of the e-services team and the organisation
  • To maximise individual and collective sales through effective efficient handling of all types of order capture
  • Accurately and efficiently complete all system based transactions required to support the workload of the department and in line with Business requirements
  • To carry out any reporting requirements as necessary
  • Consistent demonstration of positive, role model behaviour
  • To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities.
  • Ability to communicate effectively

Skills Required:

  • Excellent Accuracy
  • Excellent Communication Skills
  • Customer Focused
  • PC Literate
  • Demonstrable Customer Facing experience essential
  • Sales and Contact Centre experience preferred

 IMPORTANT INFORMATION:

Candidates must be available from 12th June.

There is no holiday to be taken whilst in training (your first 2 weeks) due to the training programme that successful candidates will be put on when they start their first day.  This training will be class room based and will be Monday to Friday 9.30am – 5.30pm

Once training is completed, shifts will be split between 8.30am – 4.30pm and 9.30am – 5.30pm with a 45 minute lunch. These shifts will be on a weekly rota.

Salary Range: £17k - £20k

Job Sector: Customer Service

Employment Term:

Location: South Bristol

Vacancy Status: Vacancy Filled

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